Privacy Policy

Mind Matters Privacy Policy

_Last updated: 1st October 2024

Mind Matters is committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services. By using our website, you agree to the terms of this Privacy Policy.

1. **Information We Collect**

1.1 Personal Information

When you use our services or interact with us, we may collect personal information, including:

- **Name**

- **Email address**

- **Phone number**

- **Billing and payment information**

- **Health-related information** (if voluntarily provided during therapy sessions)

We collect this information when you:

- Book or schedule an appointment

- Make a payment

- Contact us via email, phone, or contact forms

- Participate in therapy sessions

1.2 Non-Personal Information

We may also collect non-personal information when you use our website, including:

- **IP address**

- **Browser type**

- **Operating system**

- **Usage data** (e.g., pages viewed, time spent on the website)

This information helps us improve our website and services.

2. **How We Use Your Information**

We use the information we collect for the following purposes:

- **Providing services**: To deliver therapy sessions and other services you have requested.

- **Communicating with you**: To confirm appointments, send reminders, and respond to inquiries.

- **Processing payments**: To handle billing and payments securely.

- **Improving our services**: To analyze usage data and make improvements to our website and services.

- **Legal obligations**: To comply with applicable laws and regulations.

We will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

3. **Data Retention**

We retain personal information for as long as necessary to provide our services or as required by law. Health-related data shared during therapy sessions is stored securely and kept for the minimum period required by legal and ethical guidelines.

4. **Data Security**

Mind Matters takes the security of your personal information seriously. We use appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

4.1 Secure Payments

All payments made through our website are processed by third-party payment processors, which comply with industry security standards. Mind Matters does not store your payment information.

5. **Your Rights**

You have the right to:

- **Access**: Request a copy of the personal data we hold about you.

- **Rectify**: Correct any inaccurate or incomplete information we have about you.

- **Delete**: Request the deletion of your personal data, subject to legal requirements.

- **Restrict processing**: Ask us to limit how we use your personal information.

- **Withdraw consent**: If we are processing your data based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details provided below.

6. **Cookies**

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand website usage and improve functionality. You can manage or disable cookies through your browser settings.

For more information, please refer to our [Cookie Policy](link to cookie policy).

7. **Third-Party Links**

Our website may contain links to third-party websites. Mind Matters is not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing personal information.

8. **Changes to This Privacy Policy**

Mind Matters reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the "Last updated" date will reflect the most recent revision. Continued use of our services after changes have been made constitutes acceptance of the updated Privacy Policy.

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Mind Matters is committed to safeguarding your privacy and ensuring that your personal information is protected in compliance with applicable laws, including the General Data Protection Regulation (GDPR) and other relevant data protection regulations.