Mind Matters: Terms and Conditions
_Last updated: 1st October 2024
Introduction
Welcome to our web site. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use which govern our relationship with you in relation to this web site. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'we' means Mind Matters ('us' and 'our' will be construed accordingly)
The term ‘you’ refers to the user or viewer of our website (and "your" will be construed accordingly).
This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our cookies policy.
Use of this Website
Unless otherwise stated, Mind Matters owns the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.
You may view website pages, download website pages and print website pages for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of malicious computer software.
You must not use our website to transmit or send unsolicited commercial communications.
You must not use our website for any purposes related to marketing without our express written consent.
Access to certain areas of this website is restricted. Mind Matters reserves the right to restrict access to areas of this website, or indeed this entire website, at its sole discretion.
[If Mind Matters provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.
Mind Matters may disable your user ID and password at its sole discretion without prior notice or explanation].
Copyright and License
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.
You are granted a license to use the material contained in this website subject to the restrictions described in these terms and conditions.
You are granted a license to download, store, view, edit, use, reproduce, copy, print, any material contained in this website for your own personal and/or business purposes.
You are not permitted to:
If you breach these terms and conditions in any way then the license granted to you will be automatically terminated upon such breach and Mind Matters may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
Upon the termination of the license you will promptly and irrevocably delete from your computer systems and other electronic devices all copies of the material and any part thereof in your possession or control, and will permanently destroy any paper or other copies of the material and any part thereof in your possession or control.
Mind Matters reserves the right to exclude any person from using its website and material contained therein where a breach of these terms & conditions is suspected.
All material contained in this website is and remain the copyright of Mind Matters.
You must retain, and must not delete or remove all copyright notices and other proprietary notices placed by us on any material.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
No Warranties
This website is provided “as is” without any representations or warranties, express or implied. Mind Matters makes no representations or warranties in relation to this website or the information and material provided on this website.
The content of the pages of this website is for your general information and use only and it is subject to change without prior notice.
Mind Matters does not warrant that this website will be constantly available, or available at all; or that the information on this website is complete, true, accurate or non-misleading.
Nothing on this website constitutes, or is meant to constitute, advice of any kind.
We do not provide any warranty as to the suitability of the information and material found or offered on this website for any particular purpose. Your use of any information or material on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
You acknowledge that information and material found or offered on this website may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Limitations and Exclusions of Liability
To the extent that the website and the information and services on the website are provided, our liability to you in relation to the use of our website or under or in connection with these terms and conditions, whether in contract, tort (including negligence) or otherwise, will be limited as follows: Mind Matters and its employees will not be liable to you for any loss or damage of any nature whether arising directly or indirectly from the use of or reliance on information obtained from this website; Mind Matters and its employees will not be liable for any consequential, indirect or special loss or damage and will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information.
Nothing in these terms and conditions will limit or exclude our or your liability for death or personal injury resulting from negligence; limit or exclude our or your liability for fraud or fraudulent misrepresentation; limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law.
By using this website, you agree that the exclusions and limitations of liability set out in these terms and conditions are reasonable. If you do not think they are reasonable, you must not use this website.
Indemnity
If you breach these terms and conditions you will be held fully responsible for any loss suffered by Mind Matters as result of such breach and will be held accountable for all profits made from breaching these terms and conditions.
You agree to indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions.
Other Websites
This website may contain links to other websites that are not under the control of and are not maintained by us. Mind Matters is not responsible for the content or reliability of the linked websites. Mind Matters provides these links for your convenience only but does not endorse the material on these sites.
Waiver
The failure by Mind Matters to enforce at any time or for any period any one or more of the terms and conditions shall not be a waiver of them or the right at any time subsequently to enforce all terms and conditions.
Severance
If any provision of these terms and conditions shall be found by any court to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these terms and conditions which shall remain in full force and effect.
If any provision of these terms and conditions is so found to be invalid or unenforceable but would be valid or enforceable if some part of the provision were deleted, the provision in question shall apply with such modification(s) as may be necessary to make it valid and enforceable.
Variation
We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.
Exclusion of Third Party Rights
These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.
Entire Agreement
These terms and conditions constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.
Jurisdiction and Governing Law
These terms and conditions shall be governed by and construed in accordance with English law. Any dispute, claim or matter arising out of, or relating to, these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
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This website terms and conditions template is based on a free document supplied by The Legal Stop Limited through its website www.thelegalstop.co.uk
Mind Matters Hypnotherapy Disclaimer
Hypnotherapy can be a powerful tool to help address a range of issues. However, if you choose to work with me, it is important to understand the following:
Hypnotherapy is not a substitute for medical care.
Please note that this website is intended for informational purposes only and does not provide medical advice. Under no circumstances should hypnotherapy or the techniques used within it be considered a replacement for professional medical consultation. Hypnotherapy serves as a complementary therapy, supporting but not replacing, conventional healthcare. It is essential that you seek guidance from your GP or another qualified healthcare provider as needed.
Success depends on your commitment.
While hypnotherapy can yield quick results, it is not a magic solution. To achieve the best outcomes, your motivation and commitment to change are crucial. This may involve completing tasks such as listening to provided audio recordings or engaging in other activities designed to support the therapeutic process. Without this dedication, the effectiveness of the therapy may be significantly reduced. In short, hypnotherapy requires active participation from you.
No guarantees of success.
Your willingness to embrace change is a key factor in the success of hypnotherapy. As a therapist, I cannot guarantee results—only you can do that. Hypnosis cannot force you to do anything against your will. However, I can promise to use my skills and expertise to assist you to the best of my ability throughout the process.
A client-centred approach.
Each person responds differently to hypnosis, and the rate of success can vary. Some clients may see significant improvements after one or two sessions, while others may need more time, especially if other issues emerge during therapy. On average, I work with clients for three to four sessions, though this can vary based on individual needs.
Safety with audio downloads.
If you are using audio downloads, it is essential to do so in a safe environment. Do not listen while driving or operating machinery. If you have epilepsy or any mental health condition, please consult a medical professional before using these audio resources, as deep relaxation and the suggestions provided could have unintended effects.
If you have any further questions, feel free to get in touch via the contact us page. I'm here to help!
Mind Matters Refund Policy
_Last updated: 1st October 2024
At Mind Matters, we are committed to providing a high standard of service. We understand that situations may arise where refunds are necessary. Please review our refund policy below to understand how refunds are handled for our services.
1. **Cancellations and Rescheduling**
1.1 Client-Initiated Cancellations
- **24-Hour Notice**: Clients may cancel or reschedule their session up to 24 hours before the scheduled appointment. In such cases, you may choose to reschedule the session or receive a full refund.
- **Less than 24-Hour Notice**: If a cancellation is made less than 24 hours before the session, no refund will be provided, and rescheduling may not be available.
1.2 Therapist-Initiated Cancellations
If Mind Matters cancels or reschedules a session due to unforeseen circumstances, clients will be offered the option to reschedule or receive a full refund.
2. **Refunds for Pre-Paid Services**
2.1 Individual Sessions
For individual sessions that have been pre-paid but not used, refunds are available if the client cancels within the terms of the 24-hour notice period.
3. **Non-Refundable Services**
3.1 Missed Sessions
Refunds will not be provided for missed sessions where no prior notice of cancellation was given within the 24-hour window.
3.2 Downloadable Content and Digital Products
Digital products or downloadable materials, including but not limited to e-books, guides, and recorded sessions, are non-refundable once purchased or accessed.
4. **Refund Processing**
Refunds will be processed within 14 days of approval. Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed. Please note that processing times may vary depending on your payment provider.
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Mind Matters reserves the right to amend this refund policy at any time without prior notice. The most recent version of the policy will always be available on our website.